OpenAI Presence resolves 75% of support issues

OpenAI says Presence, its new managed voice-and-chat agent product, now resolves 75% of inbound issues on the company’s English-language phone-support line, according to the launch announcement; its Codex improvement loop also cut human handoffs by 15 percentage points in 10 days. Presence is in limited general availability for eligible enterprises and is deployed by OpenAI forward-deployed engineers rather than sold as self-service software, tightening the services strategy mapped in OpenAI’s $14 billion DeployCo bet. Operators should file away the deployment model as much as the automation rate: OpenAI is pairing models with policies, simulations, approved actions, and human escalation instead of asking customers to assemble the production control plane themselves.