Meta's business agents reach 1M weekly businesses

Meta says more than 1 million businesses now use its AI business agents each week on WhatsApp and Messenger. Zuckerberg disclosed the adoption figure during Meta’s second-quarter earnings call, and Meta’s quarterly results put the surrounding wager in hard currency: the company raised its 2026 capital-spending floor to $130 billion. For operators, the number turns Meta’s agent push from a product preview into a distribution signal: customer-service automation is reaching merchants through channels they already inhabit, even as the company’s compute buildout remains the expensive part of the wager.